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Review our FAQ’s below – if you don’t find the answer you’re looking for, write to us below.
We ship most USA orders with USPS and orders going to Europe and other regions via DHL. If you desire to use a specific shipping company, please reach out to us so that we can help you. Contact our team at firstname.lastname@example.org if you have specific questions about your order.
We usually ship orders within 3-5 business days (during regular seasons). From there the standard shipping is 5-7 business days for the US and about up to8-10 business days to most countries in Europe. Please bear in mind that due to the current pandemic, local delivery services may be delayed (which is out of our control). Once your order has shipped, you will receive a notification when your order is on the way with tracking information. If you have any questions about the state of your order, you can contact us at email@example.com.
You can email us at firstname.lastname@example.org for general inquiries Monday to Friday between 9-5 p.m PST. Please note that we are closed during weekends and holidays and will follow-up on any inquiries sent (during weekends) on the next business day.
If you have any questions regarding product recommendation, recommended use, and ingredients please kindly email email@example.com. For wholesale partnerships request, email us at firstname.lastname@example.org. For marketing and press, please email email@example.com. Expect a follow-up within 48 hours.